We are committed to ensuring your complete satisfaction and providing a clear and fair exchange and return policy under the following terms:
1. Exchange and Return Period
- Customers may request an exchange within 3 days from the date of receiving their order.
- Customers may request a return within 7 days from the date of receiving their order.
- Exchange or return requests submitted after the specified period will not be accepted.
2. Conditions for Exchange or Return
To be eligible for an exchange or return:
- The product must be in its original condition as received, unused, unopened, and free from any damage.
- The product must be returned in its original packaging along with all accessories and included items.
- A purchase invoice or order number must be provided when submitting the request.
3. Non-Returnable and Non-Exchangeable Products
The following products are not eligible for exchange or return:
- Perfumes and fragrance products that have been opened, unsealed, or used, for hygiene reasons and to maintain product quality.
- Personal care products that have been opened or used.
- Discounted items or products included in final clearance sales (if applicable), unless they have a manufacturing defect.
An exception applies if the product is received damaged or defective, in which case the provisions of Section 4 below shall apply.
4. Damaged or Defective Products
If a product arrives damaged or has a manufacturing defect, please contact us immediately upon receipt and provide photos clearly showing the issue.
In such cases, we will cover all costs associated with returning the damaged product and shipping a replacement product at no additional charge to the customer.
5. Customer-Initiated Returns
If the customer wishes to return a product for reasons unrelated to damage or defects, the customer shall be responsible for the return shipping costs.
The refund will be processed after deducting any applicable shipping charges, once the returned product has been received and verified to meet the return conditions.
6. Refund Process
- Refunds will be issued using the same payment method used for the original purchase.
- Refund processing may take between 3 to 14 business days after approval of the return request. The actual processing time may vary depending on the bank or payment service provider.
Contact Us
For any inquiries or to submit an exchange or return request, we are happy to assist you through the contact channels provided in our store.
